When will I get my order?
Usually, it takes 3–7 days to fulll an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:

• USA: 3–4 business days

• Europe: 6–8 business days

• Australia: 2–14 business days

• Japan: 4–8 business days

• International: 10–20 business days

Where will my order ship from?
We work with an on-demand order fulllment company with facilities worldwide.

Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:

• Check your shipping confirmation email for any mistakes in the delivery address

• Ask your local post oce if they have your package

• Stop by your neighbours’ in case the courier left the package with them

If the shipping address was correct, and the package wasn't left at the post office or at your neighbors’, get in touch with us with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

How did you design / source your products?
All products are designed in Switzerland and sourced from around the world. They are carefully selected for quality, simplicity and elegance. Designs on textiles are embroidered, and printed for other products.

How are your products made?
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently.

How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line.

I received a wrong/damaged product, what should I do?
We’re so sorry for this inconenience. To help us resolve this for you quickly, please email us within a week. We’ll need your order number, and any other details you may have. We also request photos of your wrong / damaged products. We’ll get back to you with a resolution as soon as possible.

What’s your return policy?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us.

Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us, including your order number and photos of wrong/damaged items.

Can I exchange an item for a dierent size/color?
At this time, we don't offer exchanges. If you’re unsure which size would t better, check out our sizing charts. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund.